At GoRocky, we are committed to ensuring your satisfaction with every order. If you encounter any issues or discrepancies with your order, our customer service team is here to help resolve them quickly and efficiently. Here's what you can do if something goes wrong with your order:
Common Issues and How to Address Them
Incorrect Orders:
Description: If you receive the wrong item or the incorrect quantity, please let us know immediately.
Resolution: Contact us with your order number and details of the discrepancy. We will arrange for the correct item(s) to be sent or process a refund if necessary.
Damaged Items:
Description: If your order arrives damaged, please document the issue.
Resolution: Take clear photos of the damaged item(s) and packaging. Send these images to our customer service team, and we will arrange for a replacement or refund.
Missing Items:
Description: If part of your order is missing, please check all packaging thoroughly.
Resolution: Contact us with details of what is missing, and we will investigate and resolve the issue promptly.
Delayed Orders:
Description: If your order hasn't arrived within the expected delivery time, there might be a delay.
Resolution: Use your tracking number to check the status of your shipment. If there are issues, contact us, and we will work with the courier to resolve the delay.
Product Queries:
Description: If you have questions about the product you received, such as usage instructions or concerns about authenticity.
Resolution: Reach out to us for detailed information and guidance.
How to Contact Us
If you experience any of the above issues or have other concerns, please contact GoRocky’s customer service team:
Email: [email protected]
Include your order number, a description of the issue, and any relevant photos or documents.
Phone: 09669528644
Speak directly with our customer service representatives for immediate assistance.
Live Chat:
Available on our website or Facebook during business hours for real-time support.
Our Commitment to You
Fast Resolution: We aim to resolve all issues as quickly as possible, keeping you informed throughout the process.
Customer Satisfaction: Your satisfaction is our priority, and we are committed to ensuring a positive experience with every order.
Follow-Up: After resolving an issue, we may follow up to ensure you are satisfied with the solution.