At GoRocky, we understand that timely delivery is crucial, and we strive to process all orders as quickly as possible. However, there may be occasional delays due to various reasons. Here's a detailed look at some common factors that could affect the processing of your order and how you can stay informed:
Possible Reasons for Delays
Stock Availability:
Out of Stock: Occasionally, a product may be temporarily out of stock due to high demand. We work closely with our suppliers to restock as quickly as possible.
Processing Delays:
Order Volume: High order volumes, especially during promotions or holidays, may result in processing delays. We are committed to handling all orders promptly, but some delays may occur.
Prescription Verification:
Verification Process: If your order requires a prescription, there may be a delay while our healthcare professionals verify the information. This step is essential to ensure the medication is safe and appropriate for you.
Incomplete Information: Orders with incomplete or incorrect prescription details may experience delays. Please ensure that all necessary information is provided accurately during the order process.
How We Communicate Delays
Proactive Communication: We aim to keep you informed about any significant delays. You will receive notifications via email or SMS with updates about your order status and expected processing times.
Personalized Updates: Our customer service team may reach out directly if there are specific issues with your order, offering solutions and estimated resolution times.
Checking Your Order Status
Tracking via Delivery Partners: Once your order is dispatched, use the tracking number provided to monitor your shipment through our delivery partners' websites.
Contacting Customer Support
If you have questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help resolve any issues and provide you with the information you need.
Email: [email protected]
Phone: 09669528644
Live Chat: Available on our Facebook and website during business hours for immediate assistance.