At GoRocky, your health and satisfaction are our top priorities. We stand behind the effectiveness of our products and offer a Money Back Guarantee. If you find that our product did not meet your expectations in terms of effectiveness, you are welcome to initiate a return under the following conditions:
How to Initiate a Return:
If you are not satisfied with the effectiveness of our medicine, please reach out to our support team at [email protected] or 09669528644.
To be eligible for a return, only one pill from the package should have been used.
You must provide photographic evidence of the product. Please send this proof to our support team via email at [email protected] and await confirmation and instructions.
Once you receive confirmation from our team, please return the product in its original packet with the sleeve. Damaged sleeves and/or packets will not be approved. Further details will be provided once the return request has been approved.
The shipping cost for returning the product is the responsibility of the customer. Inform our support team once the packet has been dispatched.
Once your return has been approved, our customer support will be sending additional instructions.
Reimbursement Process:
Once we receive and verify the returned package, ensuring that all conditions are met, we will initiate a reimbursement of your order amount. Reimbursement will be processed through GCash. Please allow 5 business days for the reimbursement to be completed once the return is verified by our team.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support at [email protected] or 09669528644.